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All Sales Final PolicyUpdated 2 months ago

All Sales Final Policy


The sale is considered final once you make a purchase. We do not offer refunds, exchanges, or cancellations for merchandise. This policy applies to all types of merchandise, including apparel, accessories, and promotional items.


Exceptions to the Policy:

While our policy is generally all sales final, we acknowledge that there might be exceptional cases. In specific circumstances, such as product defects or other significant issues with the merchandise, we may, at our discretion, consider requests for refunds or exchanges. To make such a request, please provide proof of purchase and submit it to our support team. Each request will be reviewed individually, and decisions will be made based on the merits of each case.


Handling Product Defects:

We strive to offer high-quality merchandise. However, if you encounter a defective product, please inform our on-site merchandise support team immediately. We are committed to assessing the issue promptly and providing an appropriate solution, which may include a replacement, refund, or credit to our website, depending on the situation.


Contact and Support:

For any inquiries or concerns regarding our 'All Sales Final' policy for merchandise, our customer support team is ready to assist you. Contact us through our help portal for further assistance or clarification.


Policy Changes:

We reserve the right to modify or amend this policy at any time. Any changes will be communicated clearly at the event venue or through other appropriate communication channels, ensuring our attendees are always informed.


Commitment to Customer Satisfaction:

We aim to ensure every attendee has a positive and enjoyable experience at our events, including their interactions with our merchandise. While we maintain a strict 'All Sales Final' policy, we are also committed to addressing genuine concerns and ensuring customer satisfaction within the framework of this policy.


Exceptions:

In certain circumstances, we may consider requests for refunds or exchanges. Such circumstances may include product defects or other issues with the merchandise. Requests for exceptions must be submitted with proof of purchase to our support team and will be reviewed on a case-by-case basis.

Exchanges

Due to constantly fluctuating inventory levels and product availability, we are unable to accept exchanges. If your customer wishes to exchange an item or items, their best option is to return the items for a store credit. 


Handling of Returned to Sender Packages:

  • Upon receiving a package that has been returned to us automatically by the shipping carrier, we will assess the reason for the return and verify the contents for any damage or discrepancies.
  • If the return is due to a mistake on our part (e.g., physical shipping label issue), we will take full responsibility, and return shipping fees will be refunded.
  • If the return is not the result of an error on our end (e.g., package refused, insufficient address, unable to forward), shipping fees will not be refunded to the customer, and the following options will be available: Order Refund - The customer will receive a refund of the product’s purchase price (excluding shipping fees) in accordance with our standard refund policy.



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