Our Return PolicyUpdated 4 months ago
Our Return Policy
Items purchased directly from our website may be returned within 30 days from the date of shipment for a full refund to the original form of payment or store credit for the full price of the item(s). The item(s) must be unopened, unworn, and without any visible damage.
The total amount refunded will be credited to your payment method that was used at the time of purchase (minus shipping and handling) or as store credit once the package arrives at our facility and the item(s) are inspected.
Items that are ineligible for a refund:
• Returned after 30 days from the day of shipment
• Condition of product is unsatisfactory to be resold (stains, pet hair, unpleasant scent, worn, washed)
• Items sold in Mystery Packs/Boxes or Clearance Section
• Items purchased on-site at a festival or event
Please allow 7-10 business days for your return to be verified. You will receive an email confirmation once it has been approved. From there, your refund will take anywhere from 3-5 business days to be back in your account.
Please be aware, international returns are subject to different limitations. Due to significantly increased international return costs, all international returns are ineligible for a paid return shipping label.
We ask that you would please ship your return back to:
1050 S Maple Ave
Montebello, CA 90640
After shipping, please forward your receipt for tracking. Once we receive your tracking information to confirm it's en route to the fulfillment center, your refund or store credit will be issued and you will be notified.
If you purchased any item(s) in person at a festival, special event, or show all sales are final. These items will be ineligible for return or exchange. Please refer to your receipt for final purchase information.
Due to constantly fluctuating inventory levels and product availability, we are unable to accept exchanges. If you wish to exchange an item or items, your best option is to return your items for a store credit.
Handling of Returned to Sender Packages:
- Upon receiving a package that has been returned to us automatically by the shipping carrier, we will assess the reason for the return and verify the contents for any damage or discrepancies.
- If the return is due to a mistake on our part (e.g., physical shipping label issue), we will take full responsibility, and return shipping fees will be refunded.
- If the return is not the result of an error on our end (e.g., package refused, insufficient address, unable to forward), shipping fees will not be refunded to the customer, and the following options will be available: Order Refund - The customer will receive a refund of the product’s purchase price (excluding shipping fees) in accordance with our standard refund policy.